André Helpkin

Customer Support isn't a service. It's an attitude.

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Activity overview

Latest activity by André Helpkin
  • André Helpkin created an article,

    How to create a Kin

    Kins are the heart of the Kin app.  Being with other people is good for our emotional wellbeing. They make happy times more memorable and hard times more bearable. Usually, this is a state we natur...

  • André Helpkin created an article,

    Finding your way around the Kin app

    So you've installed the Kin app, and you've successfully signed up. Great! But now you're seeing all these options and nice looking buttons. What do they all mean and do? How do you get started wit...

  • André Helpkin created an article,

    How to make a payment through the Kin app

    You can settle up with anyone in a Kin by making a payment directly through the Kin app. If you haven't already added your card details in your profile settings, you'll be prompted to add it as a f...

  • André Helpkin created an article,

    How to add photos to your transactions

    Adding transactions in a Kin is a shared experience, as often, you're splitting the expense with others. You might want to add photos on transactions, so that others in your Kin can see it. This co...

  • André Helpkin created an article,

    How to add expenses from the home screen

    You can add transactions in two different ways - from within a Kin, and also from the home screen. Adding transactions from the home screen allows you to create a new Kin or easily add a transactio...

  • André Helpkin created an article,

    How to add transactions in an existing Kin

    There are two types of transactions you can capture in the Kin app. Paid transactions, which are a record of things already done, and future transactions, which are an indication of planned transac...

  • André Helpkin created an article,

    Adding your card details to make payments

    You can make and receive payments directly through the Kin app. Before you make any payments, you can add your card details from your profile settings screen. Here's how From the main screen, ta...

  • André Helpkin created an article,

    How do I get hold of support?

    The Helpkins (our support team) is available from 9am to 6pm, Mondays to Fridays, to help as best they can. You can get help in a number of ways:      Mail them at help@thekinapp.com.     For qu...

  • André Helpkin created an article,

    Sign in troubles

    Sign in troubleshooting tips I didn’t receive the email when trying to sign in! Oh no. This is awkward, please could you check your spam? Are you checking the correct email account? If so, we are...

  • André Helpkin created an article,

    How to log a bug through the Kin app

    Instabug is included in the Kin App so that you can give us feedback, or tell us about problems quickly, seamlessly and from anywhere in the app. Here's how Once you open the app for the first ti...