André Helpkin

Customer Support isn't a service. It's an attitude.

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Activity overview

Latest activity by André Helpkin
  • André Helpkin commented,

    Hi Louise,We have two new prototypes available in Kin Lab here - https://help.thekinapp.com/hc/en-us/community/posts/360033631593-In-app-calculator-net-settling-and-changing-amounts-paidWe've been ...

  • André Helpkin commented,

    Hi again Vaughn,We have two new prototypes available in Kin Lab here - https://help.thekinapp.com/hc/en-us/community/posts/360033631593-In-app-calculator-net-settling-and-changing-amounts-paidWe've...

  • André Helpkin commented,

    Thanks for the suggestion Erin :) Profile or Kin images can be a little small, so I think it's a great idea!

  • André Helpkin commented,

    Hi again Anika,That would be tricky, as we only store the email address of people in your Kins - they use their email to sign in to the Kin app.Also, there are privacy issues, as we can't make it s...

  • André Helpkin commented,

    Hi Anika,Thanks so much for the post. We've had the very same feedback from others ;-)I'll share yours with our design teamsters right away!

  • André Helpkin commented,

    No need to apologise Brendan. Only a pleasure to help out with any questions.Please shout if you have any more :)

  • André Helpkin commented,

    Hi again Brenden,One more bit of feedback regarding payments :) In order to make a payment through the app, you're required to enter a 4 digit PIN number, which adds an additional layer of security...

  • André Helpkin commented,

    Totally understandable Brenden. I'll most definitely share your request with the team :)Feel free to share any other thoughts or ideas for the app. We're taking notes!

  • André Helpkin commented,

    Hi Brendan,Thanks for sharing your feedback.Just to confirm, when you make a payment through the Kin app, you need to enter your CVV number every time and go through your bank's 3D secure process. ...

  • André Helpkin created an article,

    Does Kin have a web app?

    We do yes! We've recently launched a lite version of our web app. For now, the web app is view-only, meaning that you can view your Kins, including activities and transactions, but not add expenses...